Capital Health Network

About the role

We are seeking a seasoned and dynamic project lead to oversee the strategic implementation, optimisation and management of our Client Relationship Management (CRM) system. In this newly created role, you will lead a transformative project to integrate Salesforce with key business systems and drive its adoption at all levels of the organisation.

Your technical leadership will be crucial in improving health outcomes in the ACT, through innovative and data-driven CRM solutions.

About the team

The CRM Project Lead sits within the Policy and Planning Business Unit, which provides data sources that underpin CHN activities and decision making. Serving as a reference point for all data-related activities, the team works collaboratively with all CHN’s Business Units to ensure accurate data management and seamless integration across systems. The team is also responsible for contributing to our local health needs assessment that informs our service and program implementation, within the primary health care sector in the ACT.

See yourself in our team

To succeed in this position, you will work with the program and project teams to:

• understand how they work
• advise how best the Salesforce CRM can collect information to support their work, including building/adapting forms to streamline data collection
• advise and support other solutions (such as SharePoint), when appropriate
• collaborate with others across the organisation to support and manage change that will achieve the best outcomes from the CRM.

You should understand or have the capacity to learn how Primary Health Networks operate, have experience developing forms and processes in Salesforce or a similar CRM, preparing strategies and policies, and supporting change management in a small to medium sized organisation.

This fixed term position is aimed at facilitating the change process which is expected to take 6 months, with some ongoing support needed when changes are in place.

Work location

This position is initially based in our Deakin office and then in Belconnen from late 2024/early 2025. We support flexibility and a hybrid work model at CHN and are happy to work with the successful candidate to ensure balance between work and life.

Working at CHN

At CHN you will have an opportunity to work with professional subject matter experts and experienced leaders who encourage and support you to develop your interests, expertise and achieve your ambitions.

Some of the reasons CHN employees love working here include:

• newly introduced leave entitlements including Family and Wellbeing Leave; Religious, Cultural and Ceremonial Leave
• flexible working arrangements to promote sustainable teams and work life balance
• a career pathway with learning programs and a professional development fund
• exciting, diverse and fulfilling work at the heart of Canberra’s primary health system
• collaborative workplace culture and supportive team environment
• an opportunity to work with key health professionals and stakeholders across the health sector
• a diverse and inclusive workplace built on values and wellbeing
• attractive remuneration package, including the option to salary package up to $15,900 of your pre-tax income per FBT year.

Learn more about Capital Health Network from our website: Capital Health Network | Home (chnact.org.au)

Position Salary:

$53.76 per hour (approximately $106,563 per annum) plus superannuation

How to apply

Applications close: 11.59pm, 11 November 2024

Employment type: Full Time

Contract type: Fixed Term contract until 30 June 2025

Position documentation can be found here 

Please apply using the ‘apply’ button below. Your application MUST include a cover letter addressing how your skills, experience and expertise will meet the functional competencies (max. 2 pages), salary expectations, and your CV (max. 4 pages). Please do not send your applications to the recruitment email address.

APPLY

Please note: Applicants are required to have full Australian work rights at the time of application and include details of any visa limitations and end dates in the application cover letter.

For further enquiries: Please contact Tammy Wolffs, Policy Manager: recruitment@chnact.org.au

CHN, ACT’s PHN welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. Capital Health Network will provide reasonable adjustments for individuals with cultural requirements and/or individuals with a disability throughout the recruitment process.

If you identify as a person who may require adjustments to the application, recruitment, selection and/or assessment process, please advise via recruitment@chnact.org.au or 02 6287 8023 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.