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CHN supports primary health care by facilitating the development and implementation of structured Continuous Quality Improvement (CQI) activities using our Quality Improvement Kit (QuIK) resources as well as delivering educational events focused on integration, skill development and knowledge sharing.
CHN conducted 64 QuIK Skills and QuIK visits to general practices, over the last year. Over 1,200 information request engagements with general practices and other primary health care providers were delivered through email and phone.
CHN supports all CQI activities for primary care through our QuIK resources, which have several features to support primary care:
- QuIK Visits focus on identifying the needs of general practices and co-designing QuIK Cycles in collaboration with CHN.
- QuIK Cycles focus on structured CQI activities, with primary care professionals able to earn Continuing Professional Development (CPD) hours for their involvement.
- QuIK Skills focuses on enhancing the quality improvement skillset of primary care staff (Clinical Audit Tool 4).
- QuIK Reviews provide individualised practice data with a quality improvement focus and practical format for use by general practices.
- QuIK Library is a repository of resources developed to inform and support primary care in CQI.
- QuIK Tips are concise one-page documents covering a range of important topics.
- QuIK Steps are a compilation of resources and topics relevant for starters to general practice.
CHN has been participating in the Improvement Science in Action for Primary Care course (led by the PHN National Improvement Network Collaborative (NINCo), the Institute for Healthcare Improvement and Prestantia Health), learning new methods to further support CQI in primary care.
QuIK engagement has assisted general practice staff to examine their own practice data to initiate and continue quality improvement activities to enhance patient and practice outcomes. CHN supported practices through a range of programs and incentives including MyMedicare, the ACT Primary Care Pilot, COVID-19 related activities, Strengthening Medicare in General Practice grants, Practice Incentive Program – Quality Improvement (PIPQI), clinical audit tool training, data sharing and Practice Nurse support.
Testimonials
- “CHN’s trainers were very helpful and were able to run us through on the training data” – Practice Nurse, March 2024
- “Thank you [for] coming out last week – your visit was very informational and useful” – Practice Manager, March 2024
