Capital Health Network

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Position Description

Medical Practice Manager, Marketplace Medical Centre, Part-time/Negotiable

Seeking an experienced medical practice manager to join our middle management team at Marketplace Medical Centre Gungahlin. We are situated in the heart of Gungahlin CBD, within the bustling Marketplace Gungahlin shopping complex. This is a great opportunity for a Practice Manager/Senior Medical Receptionist to join a busy medical centre located at the heart of Gungahlin town centre.

As the Practice Manager, you will play a critical role in ensuring practice’s smooth and efficient operation. You will oversee various aspects of the practice, including administrative, facility, and operational functions. Your primary goal will be to create and maintain a positive staff and patient experience while maintaining a well-organized and productive practice environment.

About the role

• Oversee daily administrative tasks, such as appointment scheduling, patient entries, and record keeping.
• Stay current, build and update practice policies ensuring compliance with all relevant regulations.
• Prepare for and facilitate inspections or audits as required by relevant regulatory bodies.
• Develop and implement office policies and procedures to enhance efficiency and maintain a consistent patient experience.
• Supervise the front desk staff, practice nurses, and other administrative personnel.
• Manage the practice’s billings and claim processes, including cash handling and banking.
• Completing tracking reports to assess practice performance and identify areas for improvement.
• Train, and supervise staff members including nursing staff during normal working business hours.
• Provide hands-on assistance to the practice principal and senior management along with staff management; provide feedback, and address any staffing-related concerns.
• Foster a positive and collaborative work environment that encourages teamwork and professional growth.
• Optimize appointment scheduling to maximize productivity and minimize patient wait times.
• Ensure the practice facility is managed well and is evenly stocked across and supplies are ordered timely, liaising with practice staff and vendors as necessary.
• Oversee the patient care experience to ensure exceptional service and patient satisfaction.
• Address patient concerns and complaints promptly and professionally.
• Maintain a welcoming and comfortable atmosphere in the practice.

About you

The successful applicant must have medical administration experience, be well-presented, have excellent communication skills, and have a positive attitude towards our patients.

• Previous experience in managing a busy medical practice independently
• Experience in healthcare administration or a relevant field is highly advantageous.
• Any formal qualifications in management, administration, or similar will be highly regarded (preferred).
• Enthusiastic, self-motivated, and quick learning aptitude with a positive work ethic and attributes of punctuality and reliability;
• Excellent and demonstrated ability in managing a diverse team and having complex discussions.
• Strong leadership and communication skills.

The practice operates between Monday – Friday, occasionally on weekends though weekend work is not required.

Please apply here on seek with a cover letter detailing your experience and a detailed CV with two references including a recent manager. All applications will be treated as strictly confidential.

Thank you in advance for taking the time to apply and considering us as a potential future employer. Please note that only shortlisted candidates will be contacted due to the number of applications we receive.

Your application will include the following questions:

• How much notice are you required to give your current employer?
• What’s your expected salary?

Practice nurses and or other allied health professionals onsite

Computerised Practice

Accredited Practice

Position Hours

After hours or on call roster

Salary Range

Willing to sponsor suitable overseas applicants

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